Shipping policy

Last updated: July 07, 2026

Thank you for shopping with Jockey Indonesia. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, promotions, or holidays, processing times may be longer than usual.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping method

Any available free shipping promotions will be clearly displayed during checkout.

Estimated Delivery Times

Estimated delivery times vary depending on your location.

Destination Estimated Delivery Time
Java Region 2–5 business days
Non-Java Region 4–10 business days

Please note these are estimates only and are not guaranteed.

Shipping Carriers

We work with trusted shipping partners, including but not limited to:

  • AnterAja

  • GoTo Logistics

  • J&T Express

  • J&T Cargo

  • JNE

  • SPX

  • SiCepat

The carrier used depends on your shipping destination and the selected shipping option.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take up to 24–48 hours to become active after shipment.

Shipping Delays

While we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:

  • Severe weather

  • Carrier disruptions

  • Public holidays

  • High shipping volumes

We appreciate your patience in these situations.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If an incorrect address is provided:

  • We will attempt to update the address before shipment if possible.

  • Once an order has been shipped, we cannot guarantee address changes.

  • Additional shipping charges may apply if the package is returned and requires reshipment.

Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 7 days of delivery (or the expected delivery date).

  • Provide your order number and any relevant photos if the package was damaged.

  • We will work with the shipping carrier to investigate and determine the appropriate resolution.

Partial Shipments

If your order contains multiple items, products may be shipped separately depending on inventory availability.

You will receive tracking information for each shipment when applicable.

Contact Us

If you have any questions regarding shipping, please contact us.

Email: support@jockeyindonesia.com

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+7)