FAQ

Please contact our Customer Service as soon as possible. Orders that have already been processed or shipped cannot be modified or canceled.

Yes. A confirmation email containing your order details will be sent once your payment is successfully received.

We currently deliver to all regions across Indonesia.

Java: 2 -5 business days

Outside Java: 4 -10 business days

Delivery times may vary depending on the courier service and destination area.

Once your order has been shipped, you will receive a tracking number via email

Yes. All transactions are processed through secure payment gateways with encrypted protection.

Jockey Indonesia offers two product ranges:

International Size Chart

This chart applies to products designed and manufactured for the global market. These products follow Jockey's international sizing standards and are sold in multiple countries.

Indonesia Size Chart

This chart applies to products specially designed for the Indonesian market. These products are developed based on local body measurements and fit preferences to provide greater comfort for Indonesian customers.

How do I know which size chart to use?

Each product page will indicate whether it follows the International Size Chart or the Indonesia Size Chart. Please refer to the corresponding size guide listed on the product page before placing your order.

We strive to display colors as accurately as possible, but slight variations may occur depending on your device screen settings.

Yes. All products available on the official Jockey Indonesia website are 100% authentic Jockey products. Our assortment includes products specially designed for the Indonesian market as well as selected products from Jockey's international collections. All products are officially distributed by PT Mirae Asia Pasifik, the authorized Jockey licensee in Indonesia.

For hygiene reasons, the following items cannot be returned or exchanged unless they are defective or incorrect:

* Panties

* Briefs

* Boxers

* Underwear

* Socks

* Opened intimate wear

Please contact us within 48 hours of receiving your order and provide:

* Order number

* Photos of the product

* Photos of the packaging

Our team will assist you with a replacement or refund process.

How should I wash my Jockey products?

For best results:

* Machine wash cold (max 30°C)

* Wash with similar colors

* Do not bleach

* Tumble dry low or line dry

* Follow the care instructions on the garment label

No. You may checkout as a guest, but creating an account allows you to save addresses, view order history, and enjoy a faster checkout experience.

Can I use more than one promo code?

Only one promotional code may be applied per order, unless otherwise stated.

The code may have expired, not met the minimum purchase requirement, or be valid only for selected products.